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Size and compatibility
How do I choose the right Case Size?
To identify the size of the case of your Apple Watch look at the writing on its back and locate the part that refers to the dimension in "mm" of the case.
Once you have identified the size of the case of your Apple Watch, select the corresponding value in the "Case Size" section.
Please note that the 40mm, 41mm and 42mm bands are identical to each other, just as the 44mm, 45mm, 46mm and 49mm bands are identical to each other.
Which bands and which covers are compatible with the Apple Watch Ultra?
All bands of the case size "42mm | 44mm | 45mm | 49mm" are compatible with the Apple Watch Ultra.
All covers of the case size "49mm" are compatible with the Apple Watch Ultra.
How do I choose the right Wrist Circumference?
In the description of each product there is a size guide that you can consult to choose the right strap for your wrist.
How do I shorten my link bracelet?
In the description of each product there is a video adjustment guide that you can watch to understand how to adjust the length of your link band.
Purchases and shipments
How do I make a purchase?
Placing an order online is simple:
Browse through the site's categories or use the search bar to find the products you want, add them to your cart, fill in the shipping details and confirm your order. You will receive an email confirming your order.
A product is no longer available. When will it be available again?
Unfortunately, we can't always tell you exactly when a product will be back in stock. If you click on the "Notify me when available" button for the out of stock product, you will receive an email as soon as the desired product is back in stock. You will not be registered for our newsletter.
How do I know if you ship to my country?
We ship to the following countries:
Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Holland
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom
United States
Canada
What are the shipping times and costs?
Shipping Times
3-5 business days: France, United Kingdom;
5-8 business days: Germany, Italy, Spain, United States;
6-8 business days: Austria, Belgium, Czech Republic, Denmark, Luxemburg, Netherlands, Poland, Sweden;
8-12 business days: Bulgaria, Canada, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia.
Shipping cost
For all orders over €40.00, shipping is free.
For orders under €40.00 the shipping costs are €3.99.
Processing times
Orders are processed and shipped within 24 hours Monday to Friday. Orders placed on Saturday and Sunday will be shipped on Monday morning.
Shipment tracking
Within 48 hours of shipment, the tracking number of your shipment is generated and activated by our logistics partners. Once we have the tracking number, we immediately send you the shipping confirmation email along with the tracking information.
Couriers
Your order will be delivered via your local postal services.
How can I track the shipment of my order?
You will receive an order confirmation email from Smanique when you complete your order and your package will be prepared for shipment within 24 hours.
When the courier collects your package, you will be sent an email with the tracking link, with which you can follow the status of the shipment.
You can also follow the status of your order and track your shipment by clicking on track my order. On the page you will find the status of your order and your tracking link.
If you still haven't received the tracking email of your order via email and the tracking link is not present on the "Track my order" page, then your parcel is being prepared or waiting to be picked up by the courier. Couriers collect parcels from our warehouse from Monday to Friday.
Why is my order late?
We do our best to meet standard delivery times, but unexpected events can happen.
Here are some possible causes of the delay:
the order was shipped during the sales and promotion period;
you have ordered more than one product. In some exceptional cases, the products ordered may arrive in separate packages and on different days;
the order was placed on a public holiday or local holiday;
unforeseen events have occurred that are beyond our control.
Will I receive a notification when my order is delivered?
You will receive an order confirmation email from Smanique when you complete your order.
When the courier collects your package, you will be sent an email with the tracking link, with which you can follow the status of the shipment.
You can also follow the status of your order and track your shipment by clicking on track my order. On the page you will find the status of your order and your tracking link.
What happens if there is no one to receive the package at the time of delivery?
The courier will deposit the package in your mailbox or, if this is not possible, will make a second and last delivery attempt in the following days.
Consult the tracking of your order by clicking on track my order to understand when your order will be delivered.
The tracking reports that the package could not be delivered, what can I do?
This can happen if:
you provided an incorrect or incomplete shipping address during the purchase;
you were not present during either of the courier's two delivery attempts and it was not possible to deposit the package in your mailbox;
unforeseen events have occurred that are beyond our control.
If the tracking of your shipment shows any problems:
1) Contact us by clicking on the contact form.
2) Select as reason for contact: Order not received.
3) Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: email used to make the purchase, name and surname of the recipient of the shipment.
Our team will examine your shipment by contacting the courier who has entrusted it and will contact you to advise you on how to proceed.
The tracking reports that my package has been delivered but I can't find it, what can I do?
If you didn't receive the package yourself, the courier probably delivered it while you were away.
Check your mailbox at the address you provided during the order or if the parcel has been collected by the concierge or a neighbor in your place.
You can consult the address to which your order was delivered by clicking on track my order.
If you still can't find your parcel:
1) Contact us by clicking on the contact form.
2) Select as reason for contact: Order not received.
3) Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: email used to make the purchase, name and surname of the recipient of the shipment.
Our team will examine your shipment by contacting the courier who has entrusted it and will contact you to advise you on how to proceed.
Secure payments
Is it safe to pay online through the Smanique website?
For payment we rely on the services of the bank and PayPal, depending on the payment method chosen, which manage all the related aspects (security, privacy, etc.). Our site is equipped with HTTPS (Hypertext Transfer Protocol Secure), that is, a protocol for Internet communication that protects the integrity and confidentiality of data exchanged between computers and sites.
What are the accepted payment methods?
The accepted payment methods are:
PayPal available in: All countries
Credit or debit card available in: All countries
Bancontact available in: Belgium
EPS available in: Austria
Giropay available in: Germany
iDEAL available in: The Netherlands
MyBank available in: Italy
Przelewy24 available in: Poland
Sofort available in: Austria, Belgium, Germany, Italy, Netherlands, Spain
Are the prices inclusive of VAT?
All prices are to be understood as prices to the public and, therefore, inclusive of VAT.
Order management
I have not received the confirmation email for my order, what can I do?
If you have not received the order confirmation email:
1) Check if you are checking the same email with which you made the purchase.
2) Search the emails for those coming from SMANIQUE.
3) Check if you received the email in your spam/junk folder.
4) Check the status of your order by clicking on track my order.
If you can't find your order confirmation email and you can't see the status of your order on the track my order page, you probably made a typing error when entering your email at checkout.
To find your order:
1) Contact us by clicking on the contact form.
2) Select as reason for contact: Order confirmation email not received.
3) Specify in the contact form the reference number of your order (e.g. BADESLWXT) or the email used to make the purchase, name and surname of the recipient of the shipment.
Our support team will send you the status of your order.
Can I change the items in my order or my shipping address?
As our logistics process is highly automated, changes are only possible in exceptional cases. You can change your order until it is shipped.
To request a change to your order:
1) Contact us by clicking on the contact form.
2) Select as the reason for the contact: Modify order.
3) Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: email used to make the purchase, name and surname of the recipient of the shipment.
4) In the message, specify the name of the product or products to be modified and the products you wish to be sent to you.
5) In the message, specify any new shipping address.
If your order has not yet been dispatched our team will amend your order.
Unfortunately, we cannot guarantee that your order has not already been dispatched and can no longer be changed.
If the order has already been shipped, you can return it when you have received the products. To make a return, consult the returns section of this page.
Can I cancel my order?
As our logistics process is highly automated, cancellations are only possible in exceptional cases. You can cancel your order until it has been shipped.
To request the cancellation of your order:
1) Contact us by clicking on the contact form.
2) Select as reason for contact: Order cancellation.
3) Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: email used to make the purchase, name and surname of the recipient of the shipment.
If your order has not yet been dispatched our team will cancel your order and issue a full refund.
Unfortunately, we cannot guarantee that your order has not already been dispatched and can no longer be cancelled.
If the order has already been shipped, you can return it when you have received the products. To make a return, consult the returns section of this page.
Returns, exchanges and product warranty
I received a defective or damaged product what can I do?
Sometimes it may happen that you receive a defective or damaged product due to a manufacturing defect or carelessness of the courier during shipping. Contact customer service promptly to receive a replacement product.
To receive a replacement product:
1) Contact us by clicking on the contact form.
2) Select as reason for contact: Defective or damaged product.
3) Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: email used to make the purchase, name and surname of the recipient of the shipment.
4) In the message, specify the name of the product or products with defects or damage.
5) Attach a photo or video of the defects.
6) Let us know if your shipping address has changed.
We will investigate your complaint and send you a replacement product.
I changed my mind about a product. Can I return it?
If you are not satisfied with the delivered products, you can of course exercise your right of withdrawal and send the products back to us. Of course, you can also return only part of your order. You can do this within 30 days of receiving the products.
Please note that the costs for the return following the exercise of the right of withdrawal are charged to the customer.
To make a return:
1) Consult your order by clicking on my orders
2) Enter the email used to make the purchase and the reference number of your order (e.g. BADESLWXT) on the page. You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder.
3) On the page of your order, follow the instructions in the section "How do I make a return?"
How long do I have to make a return?
From the moment you have received the order, you have 30 days to send us the item or items you wish to return.
Please understand that we cannot accept returns after 30 days of receipt of goods.
When is a return ineligible for a refund?
Products you return to us will need to be relisted, so treat them very carefully if you are unsure about keeping them, and send them back to us just as you would like to receive them. The goods must not show signs of wear; we can only accept items returned in their original condition.
Particularly:
do not dirty or damage the products while you try them;
do not remove labels and tags;
not destroy or damage the original boxes, envelopes, seals and packaging;
do not write on the original boxes or packaging;
do not wash the products you intend to return, they must be as you received them;
return all accessories originally supplied.
Attention: in the cases listed above, the return will not be accepted with the consequent impossibility of proceeding with the refund. The items to be returned must be sent without delay and, in any case, within 30 days from the date on which you received them. We reserve the right to refuse items that are sent back late or that are not in the same condition in which you received them.
IMPORTANT NOTE ABOUT THE ORIGINAL BOX - For return shipping, make sure you place the products in the original box so that the product is not damaged during shipping. The original box is in fact part of the product and if this arrives damaged (broken, punctured, crushed corners, etc.) we will not be able to proceed with the refund. Furthermore, do not use scotch tape to close the original box: even this operation will not allow us to proceed with the refund as the box will no longer be resalable.
Who pays for the return shipping (return of the parcel)?
The costs for the return following the exercise of the right of withdrawal are charged to the customer.
Smanique wishes to offer the product at the best possible price.
Unfortunately we cannot refund the return postage to Smanique as well.
We hope for your understanding.
Who is responsible for the return shipment?
The responsibility for the return shipment lies with the customer.
How soon will I receive my refund?
As soon as we receive your return it will usually be processed within 14 days. Our employee will check the integrity of the products.
Once your return has been processed, you will receive an email stating that the refund procedure has begun.
The refund will be credited to the same payment method you used to place the order.
The crediting times of the refund depend on the processing times of your bank according to the payment method used:
PayPal account balance: same day.
Bank account: up to five days.
Credit or debit card: up to 30 days.
Can I make the exchange of a product?
Unfortunately, a direct goods exchange is not possible. You can return the ordered item to us within 30 days of receipt by making a return.
To make a return:
1) Consult your order by clicking on my orders
2) Enter the email used to make the purchase and the reference number of your order (e.g. BADESLWXT) on the page. You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder.
3) On the page of your order, follow the instructions in the section "How do I make a return?"
You can then place a new order for the item you want.
Returns for orders under the 3+1 free offer
The discount applied as part of the 3+1 free offer is seen as a discount applied to all items. If a return is necessary, each item will have a new value equal to the original value of the item less the prorated discount applied.
Return examples:
Ex.1 - The order contains 4 items which are all returned. The customer receives a full refund of his order.
Ex. 2 - The order contains 4 items, item no. 1 costs €50, item no. 2 costs €30, item no. 3 costs €10, item no. 4 costs €15. The total cost of the order is €105. The discount applied is €10 (the 3+1 offer applies to item no. 3 which is the least expensive). The customer paid €95 for the order. The discount is distributed proportionally across all items as follows:
Value of item n.1 = €50 - €50*€10/€105 = €45.24
Value of item n.2 = €30 - €30*€10/€105 = €27.14
Value of item n.3 = €10 - €10*€10/€105 = €9.05
Value of item n.4 = €15 - €15*€10/€105 = €13.57
Total = €95
If items n.2 and n.3 are returned the refund will be €36.19.
Are Smanique products covered by warranty?
All our products are covered by a 2-year guarantee for lack of conformity.
This warranty does not cover any customer abuse, normal wear and tear, scratches or discoloration due to improper care.
If you receive a product that has a lack of conformity that occurs within 24 months from the delivery date, we will replace the product completely free of charge.
To receive a replacement product:
1) Contact us by clicking on the contact form.
2) Select as reason for contact: Defective or damaged product.
3) Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender SMANIQUE. If you don't think you can find the email, check also in the SPAM folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: email used to make the purchase, name and surname of the recipient of the shipment.
4) In the message, specify the name of the product or products with defects or damage.
5) Attach a photo or video of the defects.
6) Let us know if your shipping address has changed.
We will investigate your complaint and send you a replacement product.
